Returns & Refunds

We are happy to accept orders back as returns for refund (minus the shipping cost) or exchange within 28 days of purchase provided that the items are unopened from their original sealed packaging where possible, or unused and in exactly the same condition that they left us in. Any items not returned in this manner will simply be returned back to the customer once you have been informed that a refund will not be forthcoming. If in doubt please call us on our number below to discuss your order before returning any items.

Any incorrect order or discrepancy in the quantity, colour, sizes or type of item you have received against your order need to be notified to us within 48 hours of receiving your order.

HOW TO ARRANGE A RETURN

ROYAL MAIL ORDERS ONLY

If your order is unused and with the original packaging, you can return it for free via Royal Mail by going to:

http://www.royalmail.com/track-my-return/create/4621

We are listed as Derbyshire Services or under the letter 'D' in the list of retailers on the Royal Mail returns main page, not Origamic.

HOW TO RETURN COURIER ORDERS

Please contact us to arrange a courier return. DO NOT return full courier orders back via our Royal Mail returns service as they will be too big and Royal Mail will charge us a fee for this, which we will then in turn have to deduct that amount from any refund.